Key accountabilities/KRAs/KPIs:

• Role is 100% backend System Administration
• Build, operate, maintain, and troubleshoot Platform infrastructure ensuring adherence to SAL and security standards.
• Proactive Operational support by implementing monitoring and automation.
• Ensure Operational Excellence by monitoring system stability to identify errors and liaise with the relevant stakeholder to investigate, assess the impact, OS: Solid Linux (*nix) and Windows administration and automation and recommend sustainable solutions to resolve the error.
• Providing authoritative, expertise and advise to clients and internal\external stakeholders.
• Creation and Implementation of changes and maintenance activities, including patching / upgrades, management of privileged access
• Collaborate with team members to improve the engineering tools, systems and procedures, and security.
• Maintaining documentation related to Operational processes and procedures
• Providing after-hours rotational standby for 24/7 Operational support.

Key accountabilities/KRAs/KPIs:

• Research and review relevant IT trends and best practices
• Support teamwork through effective leadership
• Provide information as input to strategic decision making
• Incorporate stakeholder requirements into solutions and solutions architecture
• Relationship establishment with key stakeholders and representation at relevant forums (Specialist on the product and technology stack end to end)
• Document and propose viable new solutions architecture frameworks
• Problem solving and in-depth root cause analysis
• Effective resolution of tier 3 problems.
• Define, maintain, configure and support infrastructure and systems.
• Deliver required reporting, trend analysis and effective communication.
• Perform continuity administration and maintenance.
• Monitoring of systems.
• Maintain and update systems.
• Identify financial and business risks to the company and escalate accordingly.
• Ensure agreed upon client expectations for delivery and support are met.

Key accountabilities/KRAs/KPIs:

• Allocating network resources and maintaining company LAN and WAN
• Installing, supporting and maintaining new server and communications hardware and
  software infrastructure
• Setting up Radius, DNS, VMware Hosts (ESXi), Secure Web Servers
• Setting up VPN’s
• Implement routine and preventative measures and maintaining and monitoring network
  security, including firewalls
• Maintain detailed schematics and documentation of all infrastructure and related systems
• Research new technology and components
• Assist with the formulation of new design/technological concepts for the business
• Design, simulate, test and implement design/technological concepts
• Identify cost-saving initiatives
• Assist pre-sales with special projects
• Test/ qualify solutions against international standards
• Assisting internal colleagues in the investigation of networking and system-related
  problems and solutions
• Real-time investigation and fault-finding communication problems for external and
  internal clients
• Upskill junior members of the team.